The Commonwealth Bank has taken two years to admit it lost 15 years' worth of customer statements which included names, addresses and account numbers.
The bank issued a statement on Wednesday admitting in 2016 it lost back up data containing the historical customer statements, affecting almost 20 million accounts.
It immediately sought to assure customers their information had not been compromised after an online article about the incident was published on Wednesday.
Commonwealth Bank (stock image) issued a statement on Wednesday admitting in 2016 it lost back up data containing historical customer statements, affecting almost 20 million Australian accountsiPhone transfer software
The bank (stock image) took two years to admit it lost 15 years' worth of the statements which include names, addresses and account numbers
CBA's acting group executive for retail banking services, Angus Sullivan, issued the statement on YouTube after the article was posted by BuzzFeed Australia.
'The tapes did not contain PINs, passwords or other data that could enable account fraud,' he said.
The bank said it had confirmed there was no evidence of information being compromised for the 19.8 million accounts involved or suspicious activity following the incident.
CBA says it had