Paula didn't hear back [FILE PIC] (Image: NC)
Paula Ryan’s experience also highlights another aspect of consumers’ rights in times of retail chaos - where shoppers stand if they have purchased from a franchise or concession. Timing was not on her side when she bought a pair of silver flats for £27 from retailer Office through HoF’s website on August 9 last year. “I got them a day later, decided they were not for me and would return them just as the administration was announced,” says Paula.
“I took them to Office in a HoF store in London. But there was a sign up saying no refunds were being given and it had to be done by post. I did however see some concessions there refunding customers.”
Among general advice to customers the administrator Ernst & Young (EY) did recommend customers who had purchased prior to August 10 to try for a store refund.
Paula was directed by HoF to E&Y and says she returned her shoes by registered delivery as instructed. Her
