Best and worst #travel #booking sites unveiled by @WhichUK

HOLIDAYS can be tricky to book at the best of times, never mind during a global pandemic. Many people turn to travel booking websites for help to find out the holiday options that best suit them. Which? have now unveiled the best and worst sites to use.

PUBLISHED: 07:01, Sat, Nov 28, 2020 | UPDATED: 07:28, Sat, Nov 28, 2020

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Travel booking websites can prove very useful indeed when booking a holiday. But with so many to choose from and service varying, it's hard to know which to utilise. Which? has made that easy for you - the consumer champion has revealed the best and worst travel booking websites.

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Which? surveyed nearly 5,000 members over the summer about their experiences with various travel booking sites, broken down into flight booking sites, accommodation booking sites, and travel comparison sites.

Many problems were highlighted in the research, with respondents rating sites on a variety of criteria.

These included the functionality of the site, prices, and transparency of fees.

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Interestingly, many sites earned an overall lower score than they did last year, no doubt due to the chaos caused the coronavirus pandemic.

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holidays booking holiday best travel booking site skyscanner flight comparison airbnb Holidays: Which? champion has revealed the best and worst travel booking websites (Image: Getty Images)

holidays booking holiday best travel booking site skyscanner flight comparison airbnb Holidays: Respondents rated sites on a variety of criteria (Image: Getty Images)

Best flight comparison site

Netflights was identified as the best flight comparison site out of the seven examined.

It received the highest customer score in the category - although this was still only 65 per cent.

It was the only flight booking site to score four stars for prices, and fewer than one in 10 customers reported a problem with the website.

The site only scored three stars for customer service, however.

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When refunds were requested, Netflights said they would ‘normally’ take 45 days to process – considerably longer than the seven-day window within which refunds should legally be processed by airlines for cancelled flights – and that the pandemic was making wait times even longer.

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Expedia came in second place followed by ebookers in third place.

Opodo came at the bottom of the table for the second year running.

It scored 41 per cent and