PUBLISHED: 07:01, Sat, Nov 28, 2020 | UPDATED: 07:28, Sat, Nov 28, 2020
Travel booking websites can prove very useful indeed when booking a holiday. But with so many to choose from and service varying, it's hard to know which to utilise. Which? has made that easy for you - the consumer champion has revealed the best and worst travel booking websites.
Which? surveyed nearly 5,000 members over the summer about their experiences with various travel booking sites, broken down into flight booking sites, accommodation booking sites, and travel comparison sites.
Many problems were highlighted in the research, with respondents rating sites on a variety of criteria.
These included the functionality of the site, prices, and transparency of fees.Insurance Loans Mortgage Attorney Credit Lawyer
Interestingly, many sites earned an overall lower score than they did last year, no doubt due to the chaos caused the coronavirus pandemic.
READ MORE: Ten nations added to travel corridor list as Estonia and Latvia axed
Holidays: Which? champion has revealed the best and worst travel booking websites (Image: Getty Images)
Holidays: Respondents rated sites on a variety of criteria (Image: Getty Images)
Netflights was identified as the best flight comparison site out of the seven examined.
It received the highest customer score in the category - although this was still only 65 per cent.
It was the only flight booking site to score four stars for prices, and fewer than one in 10 customers reported a problem with the website.
The site only scored three stars for customer service, however.
When refunds were requested, Netflights said they would ‘normally’ take 45 days to process – considerably longer than the seven-day window within which refunds should legally be processed by airlines for cancelled flights – and that the pandemic was making wait times even longer.Insurance Loans Mortgage Attorney Credit Lawyer
Expedia came in second place followed by ebookers in third place.
Opodo came at the bottom of the table for the second year running.
It scored 41 per cent and