Travel insurers under ‘no legal obligation’ to refund customers for unused ...

TRAVEL many be on hold for now, but according to one expert, Britons who have not yet used their travel insurance policies are not necessarily entitled to a refund. What are their options?

PUBLISHED: 09:49, Wed, Jan 6, 2021 | UPDATED: 09:49, Wed, Jan 6, 2021

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Due to lockdown measures and travel bans, would-be holidaymakers across the UK have seen a series of cancelled plans throughout last year. The new year has started with yet another lockdown, with airlines and holiday firms now axing plans once more.

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However, for customers who bought their travel insurance well in advance, but have not yet made use of it, they may be left facing financial losses.

According to a legal expert, this is because travel insurance firms are under “no legal obligation” to offer refunds once their set-out “cooling off period” has come to an end.

Rip off Britain presenter Gloria Hunniford explored this idea on the BBC One programme, helping customers make sense of what options may be available to them in this situation.

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Though travel insurance policy small print varies from brand-to-brand, most firms off what is known as a “cooling-off period”.

READ MORE: Holidays 2021: Expert shares whom to book getaways this year with

cancelled travel insuranceTravel insurance: Firms are 'not legally obliged' to refund customers over unused policies (Image: Getty Images)

Travel insurance: HolidaymakerTravel insurers may offer a discount or voucher for holidays in the future (Image: Getty Images)

This time frame allows customers to cancel their policy for some or all of their money back if they change their mind.

Speaking on the show, legal expert Gary Rycroft explained: “After the initial 14-day cooling-off period there is no legal right to have a refund on your insurance policy.

“Travel insurance policies have no consistency across the board so whether you end up with a refund will depend on your insurer and to some extend your own circumstances.”

The legal expert told Hunniford it is “important people understand there is no legal obligation on insurance companies to refund or pause policies when customers circumstances,

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