Sky vs BT vs Virgin Media TV and broadband services - Which provider comes out on top? (Image: SKY • BT • VIRGIN • GETTY)
Sky, BT and Virgin Media are among the telecommunications giants to have their service rated in a new study. Ofcom - the UK's communicators regulatory - has revealed latest stats for the number of complaints broadband, TV, mobile and landline customers made during the final quarter of last year for each provider. Besides Sky, BT and Virgin Media firms such as Vodafone, EE, Plusnet and TalkTalk featured in the study.
And if you're a Sky customer, you may be feeling a little bit smug looking at how services from rival firms like BT and Virgin Media fared.
The study, which gathered data between October and December 2020, found Sky had the second lowest amount of broadband complaints.
Sky had just seven broadband complaints per 100,000 subscribers, which is just behind EE who had six.Insurance Loans Mortgage Attorney Credit Lawyer
BT, meanwhile, had 14 complaints per 100,000 - which is not too far from the industry average of 16 for this market segment.
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While Virgin Media and Vodafone were the worst performers on 23 and 30 complaints per 100,000 customers.
TalkTalk and Plusnet also generated complaint volumes above the industry average.
Drilling down a bit further into what type of complaints were made, Ofcom said: "Almost half of complaints across fixed broadband providers were about faults, service and provisioning issues (49 percent). The other main drivers were complaints handling (23 percent) and issues relating to billing, pricing and charges (15 percent)."
In terms of complaints regarding pay TV services, the Ofcom study pointed to one clear leader -