EE vs Vodafone vs O2 mobile phone complaints - Which provider performed the worst? (Image: EE • VODAFONE • O2)
EE, Vodafone and O2 customers can now find out how their service stacks up against the competition, with a new study revealing which mobile phone provider receives the most complaints. Ofcom has released a new report which analyses which mobile phone provider received the most amount of complaints for the final quarter of last year. And two providers were ranked bottom of the pile by Ofcom.
Both Three and iD Mobile received the most amount of of pay-monthly mobile complaints per 100,000 customers.
Three and iD Mobile received six complaints per 100,000, with Virgin Media and Vodafone just behind on five per 100,000.
Ofcom said over a third (37 percent) of iD Mobile's complaints related to complaints handling.Insurance Loans Mortgage Attorney Credit Lawyer
While the other issues customers had were to do with faults, service and providing complaints (18 percent) as well as issues related to changing a provider.
For Three the biggest customer gripe was to do with billing, pricing and charges (30 percent) followed by complaints handling (25 percent) and issues to do with changing providers (19 percent).
The main complaint driver for Virgin Media customers was to do with complaints handling, followed by changing