INTRODUCTION
This manual is designed to give proper guidance to perform your duties to the best of your ability, while ensuring a consistently high level of service.
By using your communication skills – listening and observing, you'll be able to anticipate the needs of Mr Epstein, Ms Maxwell and guests.
GROOMING/GUEST RELATIONS
Appearance is extremely important if high standards are to be maintained. A favourable first impression goes a long way.
• Personal cleanliness, good presentation, and a genuine and polite 'aim to please' approach are very important
A 58-page staff handbook used at Jeffrey Epstein's (pictured with Ghislaine Maxwell) mansion has been shown in court. It gives an extraordinary insight into his gilded and depraved world
The handbook, which was used at Epstein's mansion in Palm Beach (pictured), Florida, was designed to give staff 'proper guidance to perform your duties to the best of your ability'
MS MAXWELL'S BATHROOM
Two big white towels next to the bath
Soap, shampoo and bubble bath by the side of the tub
Check that water is hot and running clear
Water must be directed to the tap and not the sprayer on the tub
Two fresh washcloths on basin and two next to the bathtub
Fresh bar of soap placed to the right of the washbasin
Electric toothbrush (Replace head every 4 weeks)
New toothbrushes placed in a clean drinking glass to the left of the washbasin
Toothpaste is more than ½ full
Mouthwash, above
Q-Tips
Round cotton pads
Tidy and replace any toiletries which are running low
Tissues (replace if less than ½)
Unlock the closets
Photographs to be placed
MS MAXWELL'S TOILETRIES
Calcium twin tablet
Facial Moisturiser (La Mer), below
Babor Foam Mask
Kiehl's Cucumber Toner
Kiehl's Washable Cleansing Milk
La Mer Eye Balm
Evian Face Mist, below
Clarins Creme Masvelt Body Shaping Creme
Babor Natural Body Peeling
Lancome Exfoliance Gel
Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)
Aquaphor Hand Cream
Secret Original Solid Deodorant
Round cotton pads
Q-Tips
Toothbrush (Oral B / Hard)
Electric Toothbrush (Braun Ultra Plaque Remover)
Toothpaste (Arm & Hammer Dental Care and Mentadent)
Dental Floss (Johnson & Johnson Reach I Mint waxed), above
Scope mouthwash
Sunscreen (Lancome Soleil SPF 30 Face Creme), below
Kiehl's Lip Balm with SPF, above
Lever 2000 soap
Bubble Bath, Bath Gel, Bath Salts
Razor and shaving gel
Shampoo/Conditioner (Frederic Fekkai Technical & Apple Cider), below
Aquis Hair Towel
Mason Pearson Hair Brush, below
Babor Hand & Nail Repair
Nail polish remover (Cutex)
Fingernail clippers and file
Tweezers
OB tampons (light & heavy)
TOTAL COST: £985
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• Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests
• Make guests feel pampered and welcome
• Do not discuss personal problems with guests
• Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you
• Unobtrusive is the key
• Wear the appropriate clothing. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service
• Items in pockets must not create a bulge or be visible
• Do not address Mr Epstein, Ms Maxwell and their guests with hands in your pockets
• Do not chew gum
• Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction
• SMILE!
PROPER LANGUAGE
What you say is as important as what you do. Your language must include good diction and exclude swear words and slang.
You do not say:
'Yeah'
'Sure'
'No problem'
'You bet'
'Gotcha'
'I dunno'
You do say:
'Yes, Mr'
'Of course, Ms'
'My pleasure'
'It is no trouble at all'
'You are quite right'
To a justified criticism or mistake you say:
'I am very sorry; it will not happen again.'
'It was completely my fault.'
What to say after entering the room:
You do not expound on the weather or any other subject, unless asked.
ANSWERING THE PHONE
How you answer will leave a long-lasting impression on all those who call as it immediately tells the caller the service standard.
Do not slam down the receiver at any time!
All calls should be answered in three rings or less.
Unless otherwise instructed, NEVER disclose Mr Epstein's or Ms Maxwell's activities or whereabouts to anyone.
Advise Ms Maxwell of any strange telephone calls or enquiries.
PREPARATIONS CHECK LIST
MASTER BEDROOM
Air-conditioning at 60 degrees
Two lighted pens on both bedside tables
Jeffrey Epstein large and small notepads on both bedside tables
Box of tissues on each bedside table (Replace if less than 1/3)
Gun placed in beside table drawer.
MASTER BATHROOM
Toothpaste is more than ½ full.
New pair of exfoliating gloves in the shower.
Three large blue towels and one hand towel on the chair for massage.
Three large blue towels and one hand towel to be ready for massage in towel room.
MASTER BATHROOM TOILETRIES
Gillette MACH 3 Razor with extra blades (change blade after every use).
Shaving Cream (Kiehl's Close' Shavers Squadron).
Secret Original Solid Deodorant
Lever 2000 soap. Noxzema Plus Face Wash.
Facial moisturisers (Kiehl's Ultra Facial Moisturizer, Bahar).
Aquaphor Hand Cream.
California Mango Lotion.
Bubble bath and shower gels.
Shampoo/Conditioner (White Rain Coconut Essence, Biolage, Nexxus Simply Silver).
Hair finishing cream (Paul Mitchell Stickworks).
Peter Thomas Roth Sunscreen
J Kiehl's Lip Balm with SPF.
Q-Tips.
Round cotton pads.
Toothpaste (Arm & Hammer Dental Care and Mentadent).
Toothbrush (Oral B / Hard).
Electric Toothbrush (Braun Ultra Plaque Remover).
Scope mouthwash.
Dental Floss (Johnson & Johnson Reach
