Melbourne nightclub Brown Alley is slammed over ridiculous surcharge fee: 'Wow' trends now
A trendy Melbourne nightclub has been slammed for the 'ridiculous' surcharge it adds to all EFTPOS transactions.
The Brown Alley nightclub on Lonsdale St in the CBD charges a whopping five per cent - more than double the addition charged by most outlets - for using bank cards.
The customer who posted about the charge on Reddit said they had referred the nightclub to the Australian Competition & Consumer Commission (ACCC).
Alongside an image telling revellers about the high charge, the poster wrote: 'Found out that Brown Alley nightclub now charges a ridiculous 5 per cent surcharge … for all payments on card. Wow.'
The sign reads, 'Dear customers please note our EFTPOS machines have a 5 per cent surcharge on all transactions. Thanks for your understanding.'
The Brown Alley nightclub (pictured) on Lonsdale St in the CBD charges a whopping 5 per cent - more than double the addition charged by most outlets - for using bank cards
The customer wrote that 'I stated my disapproval to one of the managers at Brown Alley, very politely.
'And yep, he was just dismissive and rude, claiming that it's our club, we can do what we want.'
According to the ACCC, 'Businesses can charge a surcharge for paying by card, but under the Competition and Consumer Act, the surcharge must not be more than what it costs the business to use that payment type.
'If a business charges a card payment surcharge, it must be able to prove the costs it is based on, and follow the rules about displaying the surcharge.'
Last week, a consumer expert revealed how customers are being hit with hidden
